Manager / Assistant Manager, Quality Assurance and Branch Inspection

Responsibilities:

• Perform regular quality assurance checking related to regulated activities (including but not limited to investment, insurance, stock trading, etc)
• Perform regular branch onsite quality assurance and monitoring field work in relation to branch banking operations like account opening process and pre-defined counter services operations
• Investigate and analyze the deficiencies found and make detailed and timely communication and follow-up actions with frontline staff.
• Prepare internal reports with related MIS information and analysis for management review
• Manage and support ad-hoc projects related to the quality control and monitoring functions
• Assist in providing recommendation to improve and / or streamline process
• Support various ad-hoc projects

Requirements:

• Bachelor Degree in Finance, Accounting, Economics, Business Administration, Risk Management or other related disciplines
• ECF-ORM (core / professional) certification preferred, or equivalent
• Minimum 5 years of relevant experience in the banking industry
• Familiar with regulatory requirements and industry standards on regulated activities
• Good team player with sound analytical, planning and interpersonal skills
• Good command of spoken and written English and Chinese

Potential candidate with less relevant experience may be considered as Assistant Manager or Senior Officer