刊登於 24日前
Senior Officer (Customer Service Hotline) (Ref: CO-DTO)
Public Bank (Hong Kong) Limited
- Deliver professional customer service through answering digital banking enquiries via phone, live chat and email
- Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly
- Conduct market surveys and obtain market updates on digital product features within the banking industry
- Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry
- Fluency of spoken and written English, Cantonese and Mandarin
- Strong interpersonal and communication skills
- Good phone manner and a strong customer service mindset
- Candidates with less experience will be considered as Officer
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