Front Office Supervisor

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Front Office Supervisor, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins, check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Prepare and deliver skills training to onboard and develop new team members.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 3 years of relevant experience in sizable hotels, including 1 year in a supervisory role.
• Strong leadership, interpersonal, and organizational skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.