Assistant Front Office Manager

Responsibilities

• To assist the Executive Assistant Manager in directing and supervising the acitivies of the Front Office Operation and Administration;
• To ensure the efficient and smooth operation of all sections in the Front Office;
• To enforce training and coaching to all Front Office associates in accordance to the hotel's policy and procedures;
• To handle guest complaints as needed;
• To perform any other resonable duites as assigned by the Management

Requirements

• Degree in hospitality management with minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front Desk or Guest Services areas;
• Friendly and guest oriented endorsed with neat and well groomed appearance;
• Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills;
• Strong analytical skill and can work independently under pressure;
• Knowledge of Opera system preferably