Overnight / Telephone Operator - Guest Services

Summary:

• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications
• Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
• Provides quality service to guests, staff, and incoming calls and to provide a wide range of information pertaining to the hotel and Activities in and around the island
• Ensure that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships

What you should have:

• Preferably with a relevant degree or diploma in Hospitality or Tourism management
• Preferably with 1 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive and hospitable