Captain - Shang Palace

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kowloon Shangri-La

About the Role

As a Captain - Shang Palace, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Deliver high-quality service to guests and ensure their satisfaction throughout the dining experience.
• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of relevant experience in the Hotel or F&B Service Industry.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-oriented and self-motivated team player.
• Excellent command of spoken and written English and Chinese.