Assistant Manager - Front Office

What you will do:

• Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns
• Deliver seamless VIP service to ensure exceptional guest experience
• Drive guest satisfaction, World of Hyatt enrolments & upsells through varied strategies
• Provide courteous, professional and efficient service at all times
• Build and maintain positive rapport with customers

What you should have:

• University Degree/Diploma in Hospitality or Tourism Management
• Minimum 5 years of work experience in front office operation and at least 2 years in supervisory role
• Well-developed Communication and Customer Relations Skills
• Good computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)
• A good trainer, able to facilitate at all levels