Senior Customer Services Officer – Call Center

Responsibilities

• Handling all incoming telephone calls related to guest request, enquiries and etc.
• Placing internal job orders
• Handling reservations enquiries, room reservation requests and confirmation
• To perform a coordinator role for hotel in order to satisfy the guests’ need

Requirements

• Proactive, responsible, pleasant, patient & good communication and inter-personal skills
• 3 years' related working experience in hotel industry, preferred in call center
• Good command of both written and spoken in Cantonese, English and Mandarin
• Shift duty is required
• 8 days off per month
• Immediate and short-notice availability preferred
• Candidate with less experience will be considered as Customer Services Officer