Manager/ Assistant Manager, Collection (Retail Credit)

Job Highlights:

• Responsible for executing debt collection related activities to maximize debt recovery and minimize credit loss rate.

Main Responsibilities:

• Lead the team to handle and manage debt restructuring cases, represent the bank to liaise with external stakeholders on restructured loan related matters
• Manage the team to well proceed IDRP cases in accordance with the latest HKMA guidelines
• Perform oversight on outsourced debt collection agencies operations and performance
• Provide prompt responses and recommendations on credit policies and guidelines to adapt to a the fast-changing market environment
• Support change initiatives and process review for collection by performing UAT and coordinating with relevant stakeholders
• Support across function within Collection team as cross back-up or job rotation as requested by management
• To ensure / improve effectiveness and KPIs for Collection operations
• To ensure good control mechanisms under Collection are in place and ensure all collection activities complied with the bank’s standards and regulatory requirements.
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Incumbent Requirements:

• Tertiary education or above
• Minimum 2 year’s managerial experience in the field of debt collection
• Good command of credit and financial analysis capacity
• Good PC skills – MS Word & Excel
• Good problem-solving abilities
• Strong interpersonal / leadership skills
• Self-motivated and able to work independently under pressure and target oriented
• Proficiency in both English and Chinese, fluency in Putonghua is an advantage
• Strong sense of ownership and a customer-centric servicing mindset to drive efficient and effective debt collection processes.