Guest Services Ambassador - The Langham Club

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025 Three MICHELIN Stars – T'ang Court

2025             EarthCheck Certification Master Certificate

2004 - 2025 Caring Company Award Advanced Performance

2025             Caring Employer Medal

2021 - 2024 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020             The Best of The Best Masterchef – T’ang Court

2015 - 2019 Forbes Travel Guide Five-star Award Winner

2016             Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

• Perform club floor duties including hotel guests check in & check out, club lounge services, enquires, and cashier;
• Greet VIP guests;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Follow up on amenities order on a daily basis;

Qualifications

• Minimum 1 years working experience in hotel industry.
• Relevant education background.
• Independent & confident to work under pressure.
• Good interpersonal skills.
• Good team player with excellent communication skills; &
• Additional language would be an advantage.

*Fresh Graduate with internship experience will also be considered.

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