Assistant Front Office Manager (5-Day Work Week)

Job Responsibilities:

• To assist Front Office Manager in supervising the Front Office operations and resolve both internal and external problems of the department.
• To provide on-the job training to new colleagues and multi-tasking ability;
• Handle guest complaints relating to service standards and evaluate proactive action for service improvement;
• To maintain smooth relationships between management and guests.

Job Requirements:

• Degree or Diploma holder in Hospitality Management
• 6 years relevant experience with at least 2 years in the same capacity
• Mature, Presentable, self-motivated and service-oriented
• Excellent communication, interpersonal skills and leadership skills

*Candidate with less experience will be considered as Senior Guest Services Manager