Assistant Front Desk Supervisor (Overnight)

We are now inviting highly motivated and outgoing individuals to join our team:

Job Responsibilities:

• Serve as the duty in-charge for the hotel during the overnight shift, handling all guest interactions with professionalism and empathy.
• Efficiently manage the check-in and check-out processes for late arrivals and early departures.
• Handle all guest requests, complaints, and inquiries promptly and effectively, finding satisfactory resolutions.
• Perform nightly audits, including balancing daily transactions, reconciling accounts, and preparing reports for management.
• Complete all required end-of-day financial and operational reporting with a high degree of accuracy.
• Process reservations and manage room inventory for the following day.
• Ensure the front desk, lobby, and public areas are clean, tidy, and well-presented throughout the shift.

Job Requirements:

• High school diploma or equivalent; degree in Hospitality Management a plus.
• Minimum of 2-3 years of front desk experience in a hotel environment, with at least 1 year in a supervisory or senior agent role.
• Proven experience working overnight or late-night shifts.
• Proficiency in property management systems Opera PMS and Microsoft Office
• In-depth understanding of night audit procedures.
• Exceptional problem-solving skills and the ability to remain calm under pressure.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent command of English, Mandarin and Cantonese
• Unwavering integrity and a strong sense of responsibility for guest and employee safety.