Counter Service Officer / Teller (Retail Banking Department)

Responsibilities:

• Handle hit alerts generated from name screening system on a day-to-day basis
• Distinguish the TRUE / FALSE positive cases by checking customer data and watch-list database. 
• Make Request for Information (RFI) to responsible departments if necessary and follow-up any outstanding alerts
• Record the decision and rationale in the system clearly
• Follow-up the subsequent actions with Frontline and Supporting Units for TRUE hit cases according to the prescribed procedures and timeline
• Escalate serious hits and long outstanding cases to supervisors of AML Centre
• Conduct quality assurance regularly through sample checking and appropriate enquiry

Requirements:

• Post-secondary or above 
• Good team player, energetic, self-motivated with good interpersonal and analytical skills
• Self-initiative, able to work independently and under pressure
• Good written and communications skills in English, Putonghua and Cantonese
• Familiar with Chinese word processing is an advantage
• Immediate available is highly preferable