Telephone Services Agent (Hotel Call Center)

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025 Three MICHELIN Stars – T'ang Court

2025             EarthCheck Certification Master Certificate

2004 - 2025 Caring Company Award Advanced Performance

2025             Caring Employer Medal

2021 - 2024 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020             The Best of The Best Masterchef – T’ang Court

2015 - 2019 Forbes Travel Guide Five-star Award Winner

2016             Travel+Leisure Best Top 5 Hotels in Hong Kong

YOUR OPPORTUNITY

Responsibilities

• Provide prompt and accurate telephone communication services to both internal and external callers;
• Provide standardized guest services as a team, and maximize other revenues via telephone calls;
• Achieve the highest possible guest satisfaction by processing all calls, information and related services with courtesy & efficiency; &
• Perform the actual manual and technical operation of the PABX switchboard and to provide a system of locating the guests who have the telephone calls.

Qualifications

• Graduate in Hospitality Management or related discipline;
• 1 year working experience in hotel is preferred; 
• Basic Knowledge in operator operation, administrative support and customer services;
• Good team player with excellent interpersonal skills; &
• Detail mind with customer oriented personality.

*Fresh graduate will also be considered.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect.