Guest Relations Supervisor (Loyalty Services)

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Familiar with Marriott Bonvoy Loyalty programme and system, to ensure guest satisfaction is met
• Be proactive and attentive to guests needs
• Responsible for daily operation of Guest Relations (Loyalty Services) Team and ensure daily job tasks are properly followed up
• Assist and enhance Marriott Bonvoy member’s stay by  providing high quality of service and care
• Handle guest’s comments and complaints tactfully and efficiently and ensure guest expectations are met with satisfaction
• Handle and consolidate Marriott Bonvoy membership reports
• Coordinate with other departments to ensure smooth operation

Requirements:

• 3 years’ relevant experience in similar capacity
• Higher Diploma or above in Hospitality or relevant discipline
• Excellent command of English, Mandarin and Cantonese
• Excellent customer services interpersonal skills
• Guest Oriented, strong problem solving and organizational abilities