Duty Manager

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Reporting directly to Assistant Front Office Manager, the Duty Manager ensures that employees provide excellent customer service at all times
• Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximise enjoyability of guest services
• Respond and resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
• Ensure smooth operation in all teams and handle security and management concerns

Requirements:

• Minimum 5 years’ relevant experience with 2 years’ supervisory experiences in similar capacity
• Higher Diploma or above in Hospitality or relevant discipline
• Knowledge in “Opera PMS" is preferable
• Excellent command of English, Mandarin and Cantonese
• Good knowledge of computer operating systems, such as Microsoft office software (Word, Excel)
• Service oriented, mature and with strong leadership skills