Guest Relations Officer

Responsibilities:

• Deliver efficient and courteous guest service at the Front Desk, addressing inquiries effectively
• Execute check-in and check-out procedures for arriving and departing guests.
• Maintain the confidentiality of sensitive information, including guest records, with the highest level of integrity.

Requirements:

• Minimum one year of experience in a well-established hotel environment preferred
• Bachelor's degree or equivalent in Hospitality Management or a related field
• Ability to work independently and manage shift duties
• Fluency in Cantonese, English, and Mandarin
• Familiarity with Forbes standards is a plus
• Customer service experience is preferred
• Recent graduates are encouraged to apply