Section Head, Section Head, Quality Control Operation

Lead and manage Quality control team to oversee Direct Channels & Business Banking’s overall operation controls, ensure all operation processes are fully complied with the regulations and standard set by the Bank and regulator.

Main Responsibilities:                      

• To develop, implement and execute internal control procedures, ensuring adherence to establish effective control procedures across the Sales, Customer Services and Operation functions. 
• To monitor the operation risk and regulatory compliance related issues, ensure the control self-assessment are properly carried out. 
• Monitor different key indicators to mitigate operational risks of the department and ensure associated controls within the Department are in place and sufficient. 
• Review and recommend improvements to optimize controls and comply with the group's policies and regulations.
• Advice to the frontline on control / compliance related matters e.g. complaints investigation, analyst complaint case and provide proper feedback to frontline staff.

Incumbent Requirements:

• Degree holder in Business, Finance or related disciplines.
• Minimum 10 years’ relevant experience in the Banking industry.
• Strong understanding of sales and services operational controls, especially in the SME sector.
• Strong business acumen and analytical skills.
• Excellent analytical and problem-solving abilities.
• Strong interpersonal and communication skills, and capable of working effectively in a cross-functional environment.

Please note that only shortlisted candidates will be notified.