Manager, Fraud Education and Communication - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

RB&W Fraud - Fraud Management 
We’re not just fighting fraud; we’re empowering our frontline teams to protect our customers and represent our brand. We’re looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where your expertise will help frontline staff stay sharp, safeguard our customers, and make a meaningful difference in the community.

Principal Responsibilities

• Conduct Training Needs Analysis to uncover skill gaps and unlock growth potential
• Design programs, create engaging learning content and deliver the training aligned with business goals and compliance standards
• Deliver communication and soft skills training tailored to operational and fraud-prevention purpose 
• Drive event management and outreach training across schools, NGOs, and community partners
• Support broader fraud management initiatives, including learning strategies, fraud awareness campaigns and fraud case handling

What We’re Looking For

• Minimum 8 years’ working experience, preferable in training, education, or related professional fields
• With knowledge of fraud typologies, emerging fraud trends in digital banking or financial crime compliance
• Proven ability to craft and execute training activities in dynamic banking environments
• Excellent facilitation skills and a genuine passion for developing people are highly valued
• Experience with video production and digital training tools will be an advantage 
• Proficiency in both English and Chinese, including Putonghua
• A proactive, ready to take on new challenges and deliver excellence