Guest Services Manager

Responsibilities

• To represent management and take charge of situations and make necessary decisions in the absence of the Department heads
• To provide and ensure efficient and quality front line guest services at all time
• To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestion to the management
• To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service

Requirements

• Minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front Desk or Guest Services areas
• Neat and well groomed appearance
• Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
• Strong analytical skill and can work independently under pressure
• Friendly and guest oriented
• Knowledge of Opera system
• Degree or Diploma holder or related discipline
• More experience will be considered as Senior GSM