Manager, Fraud Risk Operations(Project Management)

Responsibilities

Strategy

Ensure effective performance in the fraud risk management function through assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to develop and enhance policies and guidelines, taking initiatives to drive transformation projects and operational efficiency.

Process 

• Drive and monitor projects and initiatives for Fraud Risk Operations
• Support daily fraud risk prevention and investigations .
• Communicate with FRSC to ensure services meet the SLA.
• Analyse fraud patterns to improve preventive measures and reduce losses.
• Recommend timely fraud charge-offs to satisfy audit and risk control.
• Maximise fraud recovery opportunities.
• Maintain good relations with law enforcement, card associations, and members for effective risk control.
• Provide fraud training to relevant stakeholders as needed.
• Ensure gross and residual fraud risks are agreed with business heads.

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.   
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. 
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Requirements

• University degree holder in Business Administration or related disciplines.
• 6 - 8 years of relevant experience in Fraud Risk Management, candidate with experience as credit/ risk analyst preferred. 
• Good command of reporting and data analytics tool.
• Strong project management and communication skills.
• Good command in both spoken and written English and Chinese.