Rooms Controller

Responsibilities

• Ensure the room availability is accurately reflected in the booking system

• Manage the room assignment and collaborate with other departments to maximize room occupancy while maintaining guest satisfaction.

• Assist with managing overbookings, cancellations, and last-minute changes

• Support the team as needed, performing additional duties assigned by the Supervisor to maintain smooth front office operations.

Requirements

• Minimum 3 years of Front Office experience, preferably in similar role.

• Motivated, customer-focused, and results-oriented, with a passion for delivering exceptional service.

• Strong leadership, organizational, multitasking, and interpersonal skills to thrive in a dynamic environment.

• Excellent command of spoken English and Cantonese; proficiency in Putonghua is an advantage.