Front Desk Team Leader / Front Desk Officer

Responsibilities:

• Perform check in, check out and room change procedures in a professional manner and ensure all data are entered completely into the hotel systems;
• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time;
• Achieve the high level of guest satisfaction with courteous and friendly manner;
• Assist in currency exchange.

Requirements:

• Degree / Diploma Holder in Hospitality Management or related disciplines
• 2 year relevant experience in luxury hotels / hospitality industry
• Pleasant, presentable, confident with outgoing personality
• Good command of spoken English, Cantonese and Putonghua
• Candidate with less experience will be considered as Front Desk Officer