Reservations Agent – Rooms / Food & Beverage

The Landmark Mandarin Oriental, Hong Kong is looking for a Reservations Agents – Food and Beverage to join our F&B Administration team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

About the job

Based at The Landmark Mandarin Oriental, Hong Kong within Platinum Connect Centre in Hong Kong, the Reservations Agents – Rooms / Food & Beverage is responsible to ensure smooth operation of the Platinum Connect Centre in accordance with the objectives, performance and quality standards established by the hotel. The Reservations Agents – Rooms / Food & Beverage reports to the Platinum Connect Centre Manager.

As Reservations Agent – Rooms / Food & Beverage, you will be responsible for the following duties:

• Handle all guest enquiries including Rooms or F&B reservations in an engaging and professional manner
• Leverage reservation system and reply emails according to the hotel standards, policies and procedures
• Liaise with Rooms or F&B teams to maximum capacity in smooth service flow to achieve financial targets
• Maintain and update daily records and statistics and file all relevant memorandums and correspondence
• Update guest profile and database
• Perform other administrative tasks
• Other reasonable tasks assigned by Department Heads from time to time.

As Reservations Agent - Food & Beverage, we expect from you:

• Diploma holder in Hospitality Management or related discipline
• Experience of Rooms reservations or F&B operations in international luxury hotels is preferred
• Strong communication, listening and interpersonal skills
• Well-organized, detail-minded and good excellent telephone manner
• Proficient in Cantonese, English and Mandarin.