Senior Operations Officer / Operations Officer (Front Office)

Responsibilities:

• This incumbent will be responsible for guest checking-in/out procedures in a professional manner, to provide courteous service and handle guests’ enquiries
• To coordinate with housekeeping, engineering team to ensure the highest standard of customer service is extended to all hotel guest
• Provide accurate and updated reservations records
• Record and process reservations made by different booking channels

Job requirements:

• Diploma holder in Hospitality Management or other related discipline
• Minimum 2 years relevant work experience in hotel industry
• Passionate in hospitality industry
• Good communication and interpersonal skills
• Candidate with less experience will be considered as Operations Officer