Deputy General Manager, Retail Business Management - Operations Management

Bank of Communications (Hong Kong) Limited

Lead the teams to drive the customer experience journey with retail banking operations, card operations & related system development according to latest market trends and business development needs
Formulate and deliver strategies and annual business plan to support bank’s overall business goals and directions
Develop and maintain partnership with different stakeholders to ensure achievement of KPIs and high standard of service level
Degree holder or above in Business Administration or equivalent qualification at HKQF level 5.
Minimum 10 years' solid experience in retail banking function
Strong in market sense and related change management exposure
Maintain up-to-date knowledge of requirements and practices in retail banking area
Passes in HKSI Examinations (Qualified under SFO for handling Regulated Activities Types 1, 4) is a must

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