Deputy Manager, Account Surveillance (Credit Card Business)

• Investigate and resolve customer disputes related to credit card transactions, including unauthorized charges, billing error, chargeback, dispute resolutions, fraud investigations and risk assessments
• Analyse transaction data to detect, prevent and mitigate credit card fraud
• Handle MCRA related tasks such as TU data contribution, TU billing and enquiry, etc.
• Provide guidance and support to customers through out the dispute and chargeback process, ensuring timely resolution in compliance;
• Collaborate with internal and external parties to gather evidence and resolve cases efficiently
• Provide solution to resolve cardholders enquiry/ complaint in written and handle post incident event
• To manage and coordinated fraud incident events to minimize losses and risk exposures
• Support ad hoc project for the Department
• Degree holder or above in Business Administration, Information Systems, Computer Science or equivalent qualifications at HKQF level 5
• A minimum 1 year relevant working experience in Credit Card, Retail Banking, Product Management, Customer Management or Sales Development area
• Good interpersonal, analytical and problem solving skills
• Proficient in MS Office Applications, e.g. Word and Excel
• Proficient in spoken and written English and Chinese, including Putonghua

Candidate with more experience will be considered as Manager, Account Surveillance (Credit Card Business)