Director of Sales

The Landmark Mandarin Oriental, Hong Kong is looking for an Director of Sales to join our Sales & Marketing team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job 

Based at The Landmark Mandarin Oriental, Hong Kong within Sales & Marketing in Hong Kong, the Director of Sales will lead the hotel sales team in achieving the room revenue goals as laid out in the hotel Marketing Plan. Director of Sales is responsible for all room sales, solicitation of new business, strategy planning and implementing sales action plans set forth in the Marketing Plan for both Mandarin Oriental Hong Kong and The Landmark Mandarin Oriental, Hong Kong. The Director of Sales reports to the Director of Commercial Strategy. 

As Director of Sale, you will be responsible for the following duties:

• Together with the Director of Commercial Strategy implement the agreed rate structure and strategy for all market segment
• Direct all sales activities for sales managers and ensure that they meet the goals of the marketing plan and those of the Measurable Results System
• Establish and maintain effective employee working relations both within the department and with other departments
• Attend trade shows, sales trip and client’s event to targeted market to promote sales and image for the hotel
• Plan and where appropriate, execute sales trips to major market areas and report new potential markets areas that should be covered
• Analyse and review market changes with the Director of Commercial Strategy and implement programmes with the sales team to meet these changes, i.e. changes to the FIT segment, inflation, or competitor initiatives 
• Maintain close relationships with all key decision-makers both in local and international markets
• Organize and accompany familiarization site inspection trips with major clients
• Regularly entertain major clients with Sales Managers to cultivate relationships
• Maintain a high level of exposure for the hotel in the major marketing areas through direct sales solicitation, telephone and written communications
• Supervise the sales and business development team, in the control of group allocations and corporate allotments
• Ensure up-to-date SMS / Delphi profiles
• Responsible for executing the annual training plan for the sales department and to ensure that all members of the sale steam have completed the Legendary Sales Training Programme
• Work closely with the Area Sales Offices and Regional Sales Offices to ensure that the Measurable Results targets are achieve
• Set Quarterly measurable sales goal to each member and assist to monitor the progress & provide guidance for team to reach goal
• Analyse and evaluate client production with sales managers and implement sales action plans
• Provide feedback and market information to Director of Commercial Strategy on changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff
• Implement all sales action plans in the marketing plan

As Director of Sales, we expect from you:

• Degree holder in Business Management, Hospitality Management or relevant discipline
• Minimum of 5 years relevant working experience and at least 2 years in managerial level or of similar capacity, preferably in luxury hotel
• Excellent written and spoken English, Cantonese and Putonghua
• Good business acumen with strong analytical mind in implementing Sales & Marketing strategies
• Strong communication and interpersonal skills with the ability to engage effectively at all levels of colleagues and guests
• Aggressive, confidence, self-motivate, positive thinking and able to work under pressure