Client Implementation Manager, Global Trade Solutions - Hang Seng Bank (HK)

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking – Global Trade Solutions

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are looking for high calibre professionals to join our team as Client Implementation Manager.

Principal responsibilities

• Manage the end-to-end client implementation progress and provide positive and professional on-boarding experience for new to bank or new to trade clients.
• Interact with client in negotiations, pitches and post-sales activities which involves complex implementation and integration approaches.  
• Provide expert technical and subject matter expertise for the implement of complex Trade Solutions and execution of a high-quality services to clients to meet evolving client requirements and expectations.
• Ensure GTS product offerings meet customer needs and expectation and drive the commercialization of trade finance propositions.
• Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other Procedures Guidelines/Manuals are implemented and adhered to.

Requirements

• University degree in Business Administration, Finance or related subject areas;
• Proven experience in project, proposition management or commercial lending, preferably in trade finance;
• Sound knowledge of technologies applied in corporate digital sector;
• Strong attentiveness to detail, with ability to work independently and under pressure;
• Strong interpersonal, communication, negotiation and analytical abilities;
• Strong problem solving and judgmental skills;
• Great sense of ownership and servicing mindset;
• Possessing an intermediate level of trade finance knowledge is preferred;
• Proficiency in both English and Chinese, fluency in Putonghua an advantage.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage