Assistant Concierge

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As an Assistant Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Oversee guest luggage storage, pick-up and delivery of parcels, newspaper and messages.
• Assist guests with travel arrangements, visa applications and transportation requests.
• Provide updated recommendations on restaurants, shopping areas and tourist attractions.
• Supervise and support departmental training for the Concierge Team.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of relevant experience in the Concierge Department of luxury Hotels.
• Reliable, customer-oriented and self-motivated team player with strong communication skills.
• Good command of spoken and written English and Chinese.
• Candidates with less experience would be considered as Concierge Host.