Host - Front Desk (Room Controller)

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Manage daily room assignment processes, ensuring accurate, timely, and strategic allocation of rooms
• Monitor room inventory and coordinate with Housekeeping to track room status updates and prioritize cleaning
• Collaborate with Front Desk, Reservations, Sales, and Revenue Management to support special requests, early arrivals, extended stays, and group allocations
• Identify opportunities to maximize room revenue through effective room-type controls and optimization
• Ensure VIP, elite loyalty members, and special‑occasion guests receive appropriate room types and upgrades
• Prepare reports on room status, inventory, and forecasting as required

Qualifications

• Previous experience in Front Office, Reservations, or Housekeeping operations preferred
• Strong attention to detail and excellent organizational skills
• Ability to multitask in a fast-paced environment
• Strong communication and collaboration skills
• Experience with PMS (Opera/Hyatt systems preferred) is an advantage