Senior Officer, Contract Administration

Job Description:

• Contract management:
• Review, interpret and input contract/medical networks/enrolment information into related systems
• Handle doctor applications and movements
• Assist in consolidate issues and liaise with Legal
• Assist in monitor and report contract setup/renewal progress
• Resolve issues arising from contract/medical networks/enrolment set-up:
• Provide customer service support on contract/enrolment set-up enquiry
• Investigate and identify root cause
• Communicate with relevant parties to develop solutions and to avoid future occurrence
• Develop and ensure smooth implementation of new and non-standard workflow processes
• Provide training to other staff on system use and contract logistics (including prepare training materials, issue broadcast and demonstration etc)
• Analyse business needs and system behaviours in order to contribute innovative solutions
• Provide any support and coordination on project assigned
• Provide guidance to junior staff on their BAU and project tasks
• Any other ad hoc tasks assigned by team head

Job Requirements:

• Bachelor or equivalent, preferrably in Business Administration or IT disciplines
• Minimum 3 years’ relevant experience preferably in the Policy Administration / IT in Insurance or HealthCare Industry
• Experience in handling IT projects preferred
• Willing to learn, organized, detail-minded and able to work under tight schedule
• Strong logical thinking, problem solving, analytical skills and details-oriented
• Self-starter, independent with good communication, presentation and interpersonal skills
• Good command of spoken / written English and Chinese
• Immediately available is preferred