Officer, Client Servicing

Job Description: 

• Handle enquiries and follow up requests from designated clients
• Work closely with Manager to deliver quality service and sales support to clients
• Follow up with other Departments to gather data for utilization report
• Set up/update Online Sign Up/Sign Off Lists
• Own the Contract Renewal Report of the team with status update
• Assist in the implementation of sales activities and provide sales support functions
• Handle special assignments from time to time
• Cater the project requested by the client
• Attend meeting with clients in the renewal process or service review
• Back up of teammates
• Other ad-hoc tasks as assigned

Job requirements:

• Diploma or above
• Around 1-2 years relevant experience in healthcare or medical insurance company
• Independent, customer-oriented & attention to details
• Excellent command of written and verbal communications skills, especially Chinese & English
• Teamplayer who is detail-minded and can work under pressure in a flexible environment