Supervisor, Trade Finance Operations / Bills

About Bangkok Bank:

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 200 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam.  We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China).  We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Responsibilities:

• Lead and supervise a team to manage the daily trade finance operations, including but not limited to import and export trade products processing, Letter of Guarantee, Invoice Financing, etc. Control the operation of the team to ensure the delivery of efficient and high-quality products and services cost-effectively to internal and external customers in accordance with the service standards
• Provide direction by setting performance targets for staff and monitoring actual performance against targets and ensuring compliance with statutory rules, Bank policies and guidelines
• Establish and monitor the control functions on trade finance operational procedures, identify the root causes of deficiencies, obtain the necessary acknowledgement/approval from management to ensure effective end-to-end monitoring and risk-free as well as to implement relevant strategies to rectify deficiency
• Manage/improve and ensure constant good working relationships with internal customers and support their initiatives to enhance customer experience
• Offer suggestions for process improvement and act as a communication channel between Management and staff
• Monitor Exception Reports and work with other business units on handling special transactions
• Handle internal & external stakeholder’s inquiries on trade finance operations
• Provide operational support to the other Sections of the same Department when necessary
• Liaise with business units to provide efficient trade services, handle customers’ inquiries and minimize customers’ complaints
• Develop, coach and motivate trade finance operations teammates to maximize efficiency through training, knowledge and skill-set transfer
• Keep abreast of internal / external rules, regulations and guidelines, including anti-money laundering, counter-terrorist financing procedures, operational risk management, etc.
• Visit external customers independently or jointly with Relationship Manager of Corporate Banking Department if required
• Drive operations digitization strategies to uplift team efficiency and effectiveness

Requirements:

• Degree holder and above in Business Administration, Finance or related disciplines
• Minimum 15 years' all-rounded experience in Trade Finance / Bills operations with at least 5 years in supervisory/managerial role
• Sound trade products knowledge and experience in Banking Trade Finance Operation function
• Capable of meeting SLA / tight deadlines. Perform well and efficiently under pressure with a master's level of proficiency in leadership, meticulousness, problem-solving, developing and coaching, communication, teamwork, planning and organizing
• In-depth knowledge of trade rules and regulations, Uniform Customs and Practice for Documentary Credits/International Standard Banking Practice/International Standby Practices/Uniform Rules for Collections
• Solid experience in handling Letter of Guarantee and Commodity Trade processing would be highly preferable
• Knowledge and experience in Hub & Spoke banking model is a plus
• Holder of Certified Documentary Credit Specialist (CDCS) is preferable
• Strong people and project management skills
• Well-versed in MS Office
• Good command of spoken and written English and Chinese. Proficiency in Putonghua would be an advantage