Manager, Credit Card Fraud Control

Responsibilities:

• Establish and implement credit card anti-fraud management in accordance with regulatory and internal requirements;
• Fine tuning system capability to identify potential fraudulent credit card transactions;
• Closely monitor market fraud trend, analyse and recommend actions to minimize fraud loss;
• Handle dispute/charge-back requests, including contact customer, conduct investigation and provide recommendation/conclusion;
• Liaise with law enforcement officials.

Requirements:

• Degree holder or above in Business Administration or related disciplines;
• Minimum of 5 years’ banking experience in credit card fraud control;
• Sound knowledge of credit card dispute/charge-back rules and regulations;
• Good command of spoken and written in English and Chinese.