Assistant Front Office Manager

Job Description:

• The incumbent will assist the Executive Assistant Manager to monitor the daily operations of Guest Services, Housekeeping, Engineering and Security of entire hotel
• To supervise the operations team to optimum the room occupancy and maximize the revenue
• To lead and coach the operations team to perform with maximum productivity and efficiency, to comply with hotel policy and procedures
• To develop and implement the training programs to enhance team performance and guest service standards
• To oversee the front office activities to make sure the guest registration and checkout are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures

Requirements:

• Diploma holder in Hotel Management / Business Administration or related field
• Mimimum 5 years' relevant experience in Hotel Rooms Division, with 2 years in managerial level
• Excellent leadership skills and able to develop sound working relationships with colleauges
• Strong analytical and problem solving skills
• Strong sense of responsibility, independent and able to work under pressure