Branch - Centre Operations & Services Manager

Responsibilities

• To assist First Vice President, Head of Business Development or Branch Manager to implement business strategies and action plan in driving corporate and personal deposit & business growth of the Business Centre
• To plan, direct, coordinate and control the operations of the Business Centre
• To provide excellent service in handling customer issues, complaints and enquiries in a timely, problem-free and responsive manner
• To ensure all daily transactions and relevant controls are performed accurately and properly according to the Bank’s standard procedures

Requirements

• HKDSE/HKCEE or above, with 5 subjects, including Chinese, English and Mathematics at Level 2/Attained/Grade E or above
• Pass in the Insurance Intermediaries Qualifying Examinations (IIQE Paper 1, 2, 3 or equivalent)
• Pass in the Hong Kong Securities Institute Licensing Examination or an Exempted / Qualified Securities Dealer (HKSI Paper 1, 7, 8 or equivalent)
• Pass in the Mandatory Provident Fund (MPF)
• Minimum of 5 years’ experience in banking sector covering the following:
• At least 3 years in supervisory position of branch operations;
• Sound knowledge in branch operations and able to lead a team to ensure excellent services are provided;
• Strong technical knowledge of the Bank’s products and services;
• Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements;
• Good command of both spoken and written English and Chinese

Other Information

This position is subject to the Mandatory Reference Checking (MRC) Scheme which is implemented by the Hong Kong Monetary Authority (HKMA). In the event of BEA proceeding with a potential offer, you are obligated to give consent for the bank to conduct reference checks with your previous employers as part of the final assessment of your suitability for this role. For more details, please visit The Hong Kong Association of Banks (HKAB)’s website under the Industry Guidelines for FAQs regarding In-Scope Individuals in the MRC Scheme (https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2). Further information can also be provided on request.