Senior Manager, Rewards and CLCM

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities

• Formulate and implement effective and sound card spending and balance growth strategies and actions to achieve the growth targets and increase market share.
• Own and lead the Cards Rewards proposition and customer platforms and drive new capabilities and enhancements to foster customer loyalty development, with the accountability to balance rewards cost and profitability.
• Oversee the portfolio profitability through strategic product pricing, balance growth and line utilization strategies, and manage risks and gaps to ensure sustainable growth in different business attributes
• Manage customer lifecycle journeys to optimize customer experience and relationship deepening to maximize customer value, engagement and loyalty to the Bank.
• Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry.
• Liaise with Cards Associations and payment service partners to provide customized business solutions and support to build win-win relationships.

Qualifications

• Degree holder or above in Business Administration, Economics, Marketing and related disciplines
• Senior management experience in Banking or Cards and Payments products development and portfolio management
• Strong acumen in Cards and Payments business dynamics with solid experience in managing and growing a sizable portfolio
• Strong commercial judgment with a proven track record of bringing new customer solutions and innovations to generate portfolio growth
• Proven experience in customer experience and lifecycle management
• Sound awareness and knowledge about the use of data analytics and customer behavior
• Highly motivated, fast-paced, and possession of strong interpersonal, as well as written and verbal communication skills
• Experience to lead a team of professionals