Reservations Agents – Food and Beverage

The Landmark Mandarin Oriental, Hong Kong is looking for a Reservations Agents – Food and Beverage to join our F&B Administration team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

About the job

Based at The Landmark Mandarin Oriental, Hong Kong within F&B Administration Department in Hong Kong, the Reservations Agents – Food and Beverage is responsible to ensure smooth operation of the Platinum Connect Centre and to provide supervision, direction and leadership in the Platinum Connect Centre in accordance with the objectives, performance and quality standards established by the hotel. The Reservations Agents – Food and Beverage reports to the Platinum Connect Centre Manager..

As Reservations Agents – Food and Beverage, you will be responsible for the following duties:

• Handle all guest enquiries and F&B reservations in an engaging and professional manner
• Leverage reservation system and reply emails according to the hotel standards, policies and procedures
• Liaise with F&B teams to maximum restaurant capacity in smooth service flow to achieve financial targets
• Maintain and update daily records and statistics and file all relevant memorandums and correspondence
• Other reasonable tasks assigned by Department Heads from time to time

As Reservations Agents – Food and Beverage, we expect from you: 

• Diploma holder in Hospitality Management or related discipline
• Experience of reservations or F&B operations in international luxury hotels is preferred
• Strong communication, listening and interpersonal skills
• Well-organized, detail-minded and good excellent telephone manner
• Proficient in Cantonese, English and Mandarin