Full Time - Customer Service Officer (Call Centre)

Job Description

Reporting to the Quality, Governance & Customer Care Manager, the incumbent will be working at our 24-hour Customer Service Centre and responsible for the following duties:

• Provide professional and efficient customer service support, including handling incoming calls and enquiries from customers and calls for emergency repair services
• Assist to schedule / arrange job assignments to technicians
• Perform data entry to SAP system and data updates
• 6 working days on shift duties, including overnight shifts

職責

• 透過電話為客戶提供服務，包括處理查詢及安排緊急維修
• 跟進客戶之要求及編排維修工作予前線技術員
• 資料輸入及簡單文書工作
• 工作日數：6天，需輪班（包括通宵工作）

Requirements

• Form 5 or above
• At least one-year relevant working experience in call centre or customer services is highly preferred
• Professional telephone manner, excellent customer services attitude, and good communication skills
• Sound knowledge of application software, such as MS Word, Excel, PowerPoint, and Chinese Word Processing (Cangjie / Quick Fix)
• Pleasant, mature, independent, with strong sense of responsibility
• Good command of spoken English, Cantonese, and Putonghua
• Work location: Quarry Bay
• Immediate available is a definite advantage

入職要求

• 中五或以上學歷
• 具一年或以上呼叫中心／客戶服務相關工作的經驗者可獲優先考慮
• 具良好的溝通技巧及客戶服務態度
• 熟識基本電腦操作及電腦應用軟件，如MS Office和中文文字輸入法 (倉頡 / 速成)
• 良好粵語、英語及普通話的會話能力
• 具備良好中英文書寫能力
• 工作地點：鰂魚涌
• 可即時上班者優先