Channel Operations Officer - Channel & Transaction Management

Position Summary

This role will assist the Channel Operations Manager to develop banking services in response to the popularity of banking transactions through various channels so as to improve customer experience.

Responsibilities

• Respond to customer feedback in a timely fashion and follow through on our promises to customers without delay
• Liaise  with other Departments of the User Acceptance Test to provide an acceptance system enhancement / modification to implement for Bank customers
• Collect transaction details of channels processing for system enhancement or modification
• Update relevant Guideline / Procedure Manual as instructed
• Perform UAT for the newly developed project(s) of various channels for the Bank
• Move toward increased personalization based on analytics to make the customer experience more seamless
• Coordinate and communicate among supporting teams to increase the effectiveness and efficiency of support services
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work

Requirements

• HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above
• Minimum of 3 years’ relevant experience in the banking industry preferred
• Sound knowledge of banking regulatory requirements
• Good understanding of relevant bank policies and procedures
• Independent, self-motivated, and detail-oriented
• A team player with good communication skills and risk awareness
• Good command of both spoken and written English and Chinese, fluent in Mandarin is advantageous