Operations Support ( Data analytics / $18,000-$23,000 )

Principal responsibilities:

• Recommend call quality improvement / process streamline / control enhancement initiatives when appropriate
• Compile and maintain customer experience related data and records for tracking and monitoring the service performance
• Assist in administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.
• Handle ad hoc task assigned by management

Requirements:

• Higher Diploma or above
• Minimum of one years' experience in data analytics, preferably with contact centre operations (e.g. SQL, Python, Tableau, Power BI …)
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Chinese typing).
• Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
• Proficiency in both English, Chinese and Putonghua