Manager, Collections

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RB&W) Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our team as Manager, Collections (Restructure).

Principal responsibilities

• Perform oversight on outsourced collections operations
• Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
• Lead, plan and co-ordinate a wide range of projects, offshoring migration, process review, system and manpower related issues to ensure smooth delivery of credit collection services
• Support Global Standards and Regional Credit Control Services related projects and initiatives
• Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs
• Handle and manage debt restructuring cases and high risk account review; represent the bank to attend industry meeting and liaise with Outside Trustee on restructure loan related matters
• Handle and manage Third Party engagement (TPEM)

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
• Good understanding of portfolio management technique including analytics 
• Strong interpersonal / leadership skills
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes