Associate, Process & Change Delivery

JOB SUMMARY

As part of the Process & Change Delivery Team, you will support the Team Head in managing designated business process, leading relevant change initiatives within the Private Banking sector. 

Your primary focus will be on the governance of change initiatives, which includes;

• Preparation and facilitating Change Delivery Forum meetings, ensuring effective communication of change initiatives to the broader population,
• Maintaining a comprehensive documentation framework & user portal to support the change management process.
• As this role covers both HK and Singapore, it is vital that one of the main focuses is to proactively align the business processes, to ensure consistency and enhance efficiency across the two locations. 

Responsibilities
Main duties will also include:

• Serving as the secretary for the HK/SG Change Delivery Meeting, responsible for the preparation of meeting agendas, documenting meeting minutes and facilitating a productive discussion during the forums
• You will proactively drive the Change Communication Framework by collaborating with Project Leads to develop internal broadcasts and facilitate the Change Communication Forum 
• You will work closely with relevant parties, bridging the communication gaps amongst the function, by understanding what are the challenges on the ground and where are the areas of opportunities the Change team can focus on. 
• Keep abreast of developments within Group and also Local Process Owners, to ensure all relevant topics are covered in Change delivery meetings. 
• Facilitation to ensure projects and changes are implemented practically to the ground. 
• User Portal & Documentation Framework:  Establish and uphold a robust documentation framework to support all change initiatives, ensuring consistency and accessibility. 

Qualification

The successful candidate will be client and outcome-focused with a practical orientation to developing and maintaining an innovative mindset, and have a style that fosters teamwork and collaboration with all types of stakeholders and partners. Candidates should have excellent written and oral communication skills, strong interpersonal skills, great attention to detail, as well as a passion for improving experiences. 

• Degree qualified, minimum 5 years of banking experience 
• Experience in supporting change communication is preferred
• Understanding of private banking service offering and operational process
• Great attention to details and numbers with excellent knowledge in Excel 
• Excellent interpersonal skills to liaise with all levels and ability to articulate complex matters 
• Self-motivated, mature, patient and able to work under pressure
• Excellent written and verbal communication skills in English and Chinese