Private Events & Engagement Manager

Job Summary:

The Private Events Manager is responsible for establishing and achieving private events revenue goals. The Events Manager will oversee all private events, provide day to day leadership to the Events Sales and Operational Service team, to ensure the delivery of exceptional private event experiences to members, organizers, and their guests. This role has accountability for developing strong relationships maximizing event yield management and leveraging revenue opportunities through repeat events from our regular organizers, while developing new event business and opportunities.

Job Duties:

• Engage members, personal assistants, event organizers, Consuls, the Club’s Pillars and corporate/debenture memberships and build strong relationships.

• Prepare and execute the annual Event Sales and Marketing plan in tandem with the budget. Outline the strategies and goals to achieve the departmental financial objectives.

• Oversee all logistics for private events with the Operational Service team to ensure the highest quality of execution and satisfaction.

• Evaluate and make recommendations on the effectiveness and efficiency of our private events menus and associated costs (in conjunctions with the DoFB and Executive Chef, AGM& GM). Review space utilization against revenue goals, annual strategy and post event analysis along with survey responses for better event business.

• Establish relationships with all internal stakeholders and associated Club departments. Including weekly and monthly meetings with the culinary and the F&B service teams to assess, review and share private event practices and learnings for improvement.

• Generate weekly reports for the teams and management with commentary of activities and strategy adjustments.

• Ensure timely and quality delivery of private events-related communications and promotions to the Marketing and F&B teams. Proactively market in advance event opportunities to known past event hosts.

• Lead and manage the private events team to maintain high service standards, including response times, EO issuance, team presence.

Job Requirements:

• Bachelor's Degree in either Hospitality, Hotel Management, and/or Events Management.

• A minimum of 3 years of event management, organization and/ or co-ordination experience in hospitality or related industries.

• Professional training in Events Management and/or Hospitality Studies.

Skills:

• A proven track record of achieving sales targets in a similar capacity.

• High levels of energy and enthusiasm, with excellent customer service skills.

• Excellent people management and time management skills.

• Lots of personal initiative, confidence, and creativity with aggressive sales and negotiation skills, self-motivated, and able to work with minimal supervision.

• Well spoken and written English, and the ability to communicate effectively at high levels. Putonghua beneficial.

• Computer literate and highly organized office admin skills.

• Flexibility to work in Central and Tai Tam.

Personality:

• Enthusiasm, resilience, drive, and an ability to manage your workload autonomously at a fast pace

• Outgoing with effective communication across all audiences.

Working Location: Central / Tai Tam