Reservations Sales Supervisor

The job holder will assist the operations of the Reservations Department and provide operational support to Holiday-Inn Golden Mile Hong Kong as well as The Hari Hong Kong.

Responsibilities:

• Handling all reservation inquiries, and bookings and answering customer inquiries via online platforms and incoming call
• Follow up on the reservation to ensure the booking is correctly
• Preparing daily reservation reports for management review
• Working with superiors on manpower planning and management needs
• Conducting shift briefings if necessary 
• All relevant hotel policies and procedures/training documentation have to be followed
• Perform other duties as assigned by the Supervisor / Department Head

Requirements:

• Diploma holder or above in Hotel Management or related disciplines 
• Minimum 4 years of relevant experience in the hotel industry
• Excellent command of written and spoken Cantonese, English and Mandarin
• More experience will be considered as Reservations Sales Supervisor 
• Willing to work on shift