(Senior) Product Manager

Job No.: 499650
Employment Type: Full time
Departments: Personal Banking Risk And Integrated Management Department
Job Functions: Business Support

Responsibilities:

• Manage end-to-end product lifecycle for merchant acquiring solutions, including system requirement gathering, testing, and post-implementation review.
• Develop, organize, and facilitate business initiatives to support product innovation and growth.
• Coordinate cross-departmental collaboration between business, product development, operations, and technology teams to drive digital transformation and system development projects.
• Lead meetings and communication with internal stakeholders and external vendors, including payment schemes.
• Draft system requirement documents, project proposals, UAT plans, go-live reports, and evaluation summaries.
• Explore new business opportunities through strategic partnerships, networks, and channels to expand merchant acquiring services.
• Provide support to business teams in launching new products and services or renewing vendor contracts.
• Ensure compliance with international card scheme requirements and maintain up-to-date knowledge of regulatory and industry standards.
• Create and maintain comprehensive project documentation, while managing scopes, timelines, and technical feasibility with all stakeholders.

Requirements:

• Bachelor's degree or above in Business Administration, Information Systems, or related disciplines.
• 3–5 years of relevant experience, preferably in the merchant acquiring business, credit card, or QR code payment industries.
• Solid understanding of acquiring systems, merchant operations, and digital payment ecosystems.
• Experience working with international card schemes and payment organizations.
• Proven ability in project coordination, business analysis, and system documentation.
• Strong analytical skills and ability to work independently with minimal supervision.
• Excellent interpersonal and communication skills with proficiency in both spoken and written English and Chinese (including Putonghua).
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).