Director / Senior Manager, Customer Services (Internet Brokerage)

Job Responsibilities:

• Supervise the customer services team (in HK, SG and Malaysia) for the daily operations and ensure compliance with internal and regulatory guidelines
• Responsible for handling account opening (both retail and corporate clients), on-boarding customer KYC check, customer due diligence, etc
• Handle customer’s enquiries and complaints
• Assist to revamp the workflow
• Work closely with compliance, internal audit, operations and related departments for all client data issues
• Perform ad-hoc duties as assigned by supervisor

Job Requirements:

• Degree holder in Finance, Business Administration or related disciplines
• Holder of SFC License for RA1, holder of RA2 will be an advantage
• Minimum 8 years related experience in customer services / client onboarding, in which 3 years in team lead role
• Candidates from brokerage firms preferred
• Good knowledge in KYC, AML, CRS and FATCA procedures
• Familiar with SFC regulations and guidelines
• Good command of spoken English and Chinese (Cantonese and Putonghua)
• Immediately available preferred
• Candidates with more experience will be considered as Customer Services Director