Duty Manager/ Guest Service Supervisor

Responsibilities:

• Be the in-charge of the reception counter and ensure services provided in professional manner
• Lead and guide the team to reslove guest special request, turn complaint into complement
• Respond to emergency situation, communicate with the management effective and efficiently with solution and recommendation
• Build up long term relationship with guest and maximize on day room sales revenue
• Handle reports and any other ad hoc duties as assigned

Requirements:

• Diploma or above in Hospitality Management or related disciplines
• At least 5 years supervisory experience gained from hotel front desk operation 
• Excellent command of spoken English, Cantonese and Mandarin
• Cheerful, proactive and excellent negotiation skills
• Less experience will be considered Guest Service Supervisor