Assistant Chief Concierge

Job Description:

Manage guest feedback effectively; uphold high service standards and lead the team to exceed guest expectations

Establish and oversee operational service standards and procedures; develop daily / weekly checklists and handling associated administration

Conduct regular quality reviews to ensure consistent service delivery

Cultivate and maintain relationships with the local business/retail/tourism/transportation communities, especially external service providers designated by senior management

Perform any other duties / special projects as assigned by Management

Requirement:

Certificate or Diploma in Hospitality or Hotel Management.

4 years related working experience with at least 2 year at Supervisory capacity. Strong leadership with firm but fair flair command.

Good in English, Mandarin, Cantonese

Shift duty